Web & App Design

As per our web & app design terms and conditions, if you cancel a contracted project at any point after the work commences, you will be liable for all work charges incurred up to the cancellation point.

Once you agree for a site to go live on the internet, then you are agreeing that you are fully satisfied with the work and no future refunds can be given for the fees paid.

Web Development

Web Development Payments for custom web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by nForto and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Search Engine Optimisation, Internet Marketing and Social Media Optimisation Payments for Search Engine Optimisation, Internet Marketing and Social Media Optimisation services are nonrefundable, and nForto do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by nForto in initiating services. If a project is cancelled or postponed, all monies paid are retained by nForto and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Search Engine Optimisation, Internet Marketing and Social Media Optimisation

Search Engine Optimisation, Internet Marketing and Social Media Optimisation Payments for Search Engine Optimisation, Internet Marketing and Social Media Optimisation services are nonrefundable, and nForto do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by nForto in initiating services. If a project is cancelled or postponed, all monies paid are retained by nForto and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Web Hosting

A web hosting contract may be cancelled up 7 days after the account has been set up and a full refund will given minus an £10 administration fee. After 7 days, neither a full or partial refund based on the remaining months of a year’s hosting fee can be given.

Chargebacks

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

These policies do not affect your statutory rights